Pinkverify is an internationally recognised it service management tool suite assessment service. Pinkverify is an internationally recognized assessment process for it service management solutions, developed and executed by pink elephant. I should have said every time pink elephant does a certification in pinkverify 3. Reduce itsm costs by up to 50% with codeless configuration, smart automation, and outofthebox itil processes.
Smart service desk software awarded pinkverify2011. There is process of release management following further in this step. Software applications can be assessed for itil compatibility using pinkverify. Through the service transition phase of the service lifecycle, the design is built, tested and moved into production to enable the business customer to achieve the desired value. List of the top rated itsm tools with features and comparison. Summus software becomes first cloud it management vendor. Pinkverify is pink elephants seal of approval when you see this sign displayed against a particular itsm toolset, it means that the tool in question has passed a rigorous assessment, by pink elephants experts, against the itil framework.
The foundations of the quality evaluation conforms to the itil service validation and testing process. The pinkverify certification or simply pink, has become a test of quality. Same like other processes also testing needs to be tailored to the company size, its values and risk appetite. This involves a set of questions for each itil process. Change management to an it service including hardware and software, documentation, processes, or other components that are. Review and comparison of the top it service management itsm software tools. First open source, itilaligned it change management tool. The foundations of the quality evaluation conforms. It is a pinkverify certified service desk with the features of knowledgeable, slas management, and automation of repetitive. Pinkverify certified for 11 itil processes provance itsm is organized by standard itil process areas, such as incidents, change requests and configuration items. To achieve this, octopus itsm software incorporates the principal itil 2011 processes and has been certified by pinkverify on itil compliance with 6 processes.
Jira platform reporting, crossproduct functionality, and licensing. Service desk software pinkverify itil itsm compliant it. Pinkverify itil certification, often referred to simply as pink certification, is an it service management itsm tool suite assessment service provided by pink elephant. Itil application management encompasses a set of best practices proposed to improve the overall quality of it software development and support through the lifecycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. It was first introduced in 1998 to assist organizations who want to implement the itil guidelines and are looking for itilaligned software to support their efforts. Service validation and testing process document code. Gn411622f69 1 executive summary sa4 performs a comprehensive quality evaluation in order to confirm that the examined service is ready for production. New certification will enable itilready products the body behind itil has launched a certification program for it service management software. Pinkverify is the worlds only independent it service management itsm tool certification program that helps organizations identify the best tools that will support their itil needs. Cherwell service management is a powerful itsm service desk solution that enables you to automate and optimize itil processes and embrace continual service improvement. Bmc first vendor awarded pinkverify itil v3 certification. Automated software load, stress, and performance testing in an open, sharable model.
Itiloriented consulting is all part of the package. Cherwell service management receives pinkverify itil v3. Pinkverify is an internationally recognized it service management itsm tool suite assessment service. Pinkverify offers itil compatibility verifications for up to 16 processes.
Valuemation is the itilcertified itsm tool with software solutions for it service. To attain the pinkverify certification, a software vendor must satisfy 100 percent of the mandatory and integration criteria for the process being verified. Smart service desk emea itil 4 itsm asset crm software. Finally, organizations that want to improve efficiency by increasing their alignment with itil may choose to perform an itil maturity model selfassessment. Itil service lifecycle pink elephant united kingdom. Otrs consultants are experienced with itil best practices and it industry standards. Pinkverify it service management tool suite assessment. Keep your applications secure with powerful security testing. In addition to managing the technology infrastructure that supports the business, it presents a centralized view of key business indicators by means of its constructor and dashboard viewer. Now in its fourth iteration, itil 4 provides the guidance. With advanced itsm functionality and easytouse capabilities, servicedesk plus helps it support teams deliver worldclass service to end users with reduced costs and complexity.
Application security testing application security testing. Macro 4 asset management process from iet solutions. Testing process is performed according to itil v3 in step coordinate implementation of the change management process. A proven itsm software with the sophistication to support the most complex itil requirements but with the simplicity, agility, and mobility required to make itsm easy to use and easy to deliver.
Itil training products itil exam questions, testking itil. Help itilitsm practitioners identify software tools that would support their process improvement initiatives. Whether your goal is simply better management of people, products, processes and partners, or you want to build a workflow that is 100% itilcompliant, our consultants can answer all your questions. Vision helpdesks service desk software is itil itsm complaint pinkverify certified, it offers incident, problem, change, release, asset cmdb and more. Servicedesk plus is itil ready help desk software with integrated asset and project management capabilities. User management and authentication across atlassian cloud products. Itil is a registered trade mark of the office of government commerce in the united kingdom and other countries. Apr 06, 2006 sunrises flagship software is awarded the highest level of certification, covering the seven itil processes. Release management itilitsm service desk software by. Pink verify certification it governance and itil processes. The verification process can be grueling, as the validation involves documenting process criteria for every aspect of functionality that supports the itil processes, a product demonstration. It also provides deeper focus on process integration, enabling a tool vendor to further differentiate its tool for the itil user market.
Using defacto standards such as by itil or standards such as iso20000 is extremely important. Manual testing training and certification manual testing is performed by the tester who carries out all of the actions on the tested application manually, stepbystep and indicates whether a particular step was accomplished successfully or whether it failed. Provide itsm tool vendors and service providers with. Servicedesk plus is itilready help desk software with integrated asset and project management capabilities. Summus software announced that summit platform, is the industrys first cloudbased it management application to receive pinkverify 3. In order to be licensed to use the pinkverify logo, a tool must meet a set of mandatory and integration process requirements established for pinkverify. Axelos endorses software tools that have been assessed by our licensed software assessors to one of three levels.
Professionally researched by itil certified trainers, our itil preparation materials contribute to industrys highest 99,6% pass rate among our customers. Pink elephant assessed and confirmed compatibility for bmc remedy itsm 7. Why the difference in numbers between pinkverify and ogc itil product. See the itil processes and pink verify certificates of the complete solution opmon is a complete software for it governance and business processes. Comprehensive outofthebox itil process support and best practices. Another recognition that officially marks this tool as itil compatible. Manageengine servicedesk plus awarded pink elephant. Test management process according to itil testing and test. Service desk software pinkverify itil itsm compliant it help. Release management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system, encouraging consistency and continual improvement for businesses using it enabled services. Even after choosing the software it takes months for product consultants to implement the process.
Bmc first vendor awarded pinkverify itil v3 certification by sam grier bmc today announced that it is the first vendor to be certified for itilr v3 compatibility through pinkverify, the worlds only independent it service management itsm tool certification program from leading itsm education and consulting provider pink elephant. Itsm software vendors can align software solutions with itil processes through the pink elephant pinkverify program. How does itil training benefit my software testing career. Pinkverify launches as ogc itil software scheme assessor. Macro 4 iet itsm software from iet solutions awarded. Sunrises flagship software is awarded the highest level of certification, covering the seven itil processes. The essential guide to itil framework and processes. Smart service desk v11, has 11 processes complying with the latest itil 2011 guidelines set by. Release and deployment management v3 2 pink elephant. Itil best practices itil basics and key concepts free pdf. It helps to ensure that best practices are always being followed from the initial planning, development and testing of an it service through to its delivery and ongoing maintenance and support. Itil is a registered trade mark of the office of government commerce. Pinkverify verified 2011 itsm toolsets pink elephant.
Sunrise, a leading provider of helpdesk and it service management solutions, today announced that its sostenuto itsm 2006 software solution has achieved the pinkverify service support enhanced certification. Milpitas, ca november 11, 2015 heat software, a leading provider of hybrid service management sm and unified endpoint management uem software solutions, today announced it has received pinkverify certification from pink elephant for 3 additional it infrastructure library itil processes availability management, event management and financial management in addition to the. Manageengine, the realtime it management company, today announced that its itilready help desk software,servicedesk plus, has received pinkverify. Nov 05, 2014 pinkverify is the worlds only independent it service management itsm tool certification program that helps organizations identify the best tools that will support their itil needs. Atlassian product integrations including jira software, confluence, bitbucket, statuspage, and others. Cherwell today announced that its breakthrough product, cherwell service management v3. The updated version of the pinkverify software assessment service incorporates the full requirements of the ogc itil software assessment scheme. Summus software becomes first cloud it management vendor to. For further information on how to obtain this endorsement and what it involves please see the itil software endorsement scheme page. Provide itsm tool vendors and service providers with a process to demonstrate and certify their.
Service validation and testing has been introduced as a new process in itil v3. Pinkverify, an internationally recognized assessment of it service management solutions, is developed and owned by pink elephant, a global training, consulting and service provider. Freshservice achieves pinkverify certification for 3 additional. Why the difference in numbers between pinkverify and ogc itil. It service management software get started with otrs itsm. Testking makes your itil certification journey easier as testking provides you with learning materials to help you pass your exams from the first try. Itil is more than just the five official publications that form the main framework, it is supported by training, certification, consulting, and software tools. Are you confident that the service desk software vendor is. Heat software receives pink verify certification for itil.
Octopus may therefore natively contribute to a certain level of operational improvement and facilitate continuous application of itil processes. First, customers have to get itil consulting to define itil processes and align it with business goals. The objective of service validation and testing is to ensure that deployed releases and the resulting services meet customer expectations. Pinkverify is an internationally recognized it service management assessment service. The goal of pink certification is to identify software tools. Create simulations and virtual services with prepackaged wizards and protocols. Pinkverify selfassessment criteria pinkverify 2011 toolsets itil software scheme special offers here comes the sun sale itil 4 managing professional mp pass training passes free lean it foundation devops bundle pinkpass free book chapter enewsletters. Bestenfalls ist eine ticketsoftware itil prozesskonform process. Service desk software is itil itsm complaint pinkverify certified. The essential guide to itil framework and processes the. This itil process verifies that it operations is able to support the new service. Pinkverify itsm tool suite assessment service pink elephant. Itil software or itsm software certified compliant with itil.
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